Q: Is the hot pad dishwasher safe?
A: Yes, Thermata hot pads are completely dishwasher safe and will clean very easily in your standard dishwasher!

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Q: My hot pad isn’t sticking as well as it should. What is the problem?
A: Thermata hot pads will stick to any smooth surface such as glass, ceramic, or stainless steel. Make sure that there aren’t any ridges, bumps, or rough surfaces by the suction cup that could hinder their ability to cling to the pan. 

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Q: What happens if I accidentally leave my hot pad in the oven?
A: We do not recommend ever leaving your hot pad in the oven; however, if this occurs Thermata hot pads are heat resistant up to 450 F. Your hot pad might expand a little bit but overall should still work perfectly fine. 

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Q: Is your hot pad BPA free?
A: Yes! Our silicone is a BPA free, FDA approved food grade silicone. 

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Q: What is your return policy?
A: We offer a full refund within 30 days on all our products that were sent out damaged or otherwise unsatifactory. Please Contact us to request a refund.

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Q: How quickly can we expect our hot pads to ship?
A: For domestic purchases, Thermata hot pads should arrive within 7-10 business days after ordering. We strive to have it arrive as soon as possible, so usually it is a few days less than that but could be anywhere up to 10 days.

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